Refund policy

RETURN & REFUND POLICY

Due to the delicate nature and special handling requirements of evening dresses and formalwear, eligible items may be returned within 7 calendar days of delivery, subject to the conditions below.

1. RETURN CONDITIONS

To be eligible for a return, the item must be:

  • Unworn and unused.

  • In its original condition.

  • Free from perfume, makeup, stains, odors, or any other signs of use.

  • Unaltered and not modified in any way.

  • Free from damage, washing, or improper handling.

  • Returned with all original brand tags, labels, packaging, and accessories intact.

Any item that does not meet these conditions may be refused and returned to the customer at the customer's expense.

2. NON-RETURNABLE ITEMS

The following items are strictly non-returnable and non-refundable:

  • Worn, used, washed, perfumed, stained, altered, or damaged items.

  • Items without their original brand tags, labels, packaging, or accessories.

  • Customized or custom-made garments.

  • Items made according to the customer's specific measurements, specifications, or design requirements.

  • Personalized items or designs produced specifically for the customer.

3. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If you receive an item that is defective, damaged, or different from the item you ordered, please contact us within 48 hours of delivery.

For verification and faster processing, customers are required to provide:

  • Clear photographs of the item.

  • Clear photographs showing the defect or damage.

  • Photographs of the original packaging and shipping label.

  • Order details and any other information reasonably requested by our customer service team.

Failure to provide sufficient photographic evidence may delay or prevent the processing of a return, replacement, partial refund, or full refund.

4. RETURN SHIPPING COSTS

Unless the item received is confirmed to be defective, damaged, or incorrectly shipped due to our error, the customer is responsible for all costs associated with returning the item.

Return shipping fees are non-refundable.

We strongly recommend using a tracked and insured shipping service, as we cannot be responsible for parcels lost or damaged during return transit.

5. SIZE & FIT

Size, fit, or personal preference is not considered a manufacturing defect.

Customers are responsible for selecting the correct size based on the measurements and size information provided before placing an order.

A return due solely to:

  • Incorrect size selection by the customer;

  • The garment not fitting as expected;

  • Preference for a different size, cut, or fit;

does not constitute a quality issue.

6. MINOR MANUFACTURING IRREGULARITIES

Due to the delicate fabrics, embroidery, embellishments, stitching, and handcrafted finishing used in eveningwear, minor variations and imperfections may naturally occur.

The following are generally not considered quality defects:

  • Minor loose threads or yarn residue.

  • Small skipped stitches in limited areas.

  • Minor variations in stitching or finishing.

  • Slight differences in fabric texture or appearance.

  • Minor variations resulting from handcrafted or delicate production processes.

Such characteristics do not qualify an item for a defect-based refund or return unless they materially affect the garment's appearance, structure, or functionality.

7. RETURN APPROVAL

All returns are subject to inspection and approval by our quality-control team.

Submitting a return request does not automatically guarantee approval.

If an item is returned without authorization, outside the applicable return period, or fails to meet the conditions stated in this policy, we reserve the right to reject the return and/or refund.

8. FINAL SALE ITEMS

Items specifically identified as Final Sale, promotional clearance items, or otherwise marked as non-returnable at the time of purchase are not eligible for return or refund, unless required by applicable law.

9. IMPORTANT NOTICE

By placing an order, the customer acknowledges that they have read, understood, and agreed to this Return & Refund Policy.

This policy is intended to protect both the customer and the integrity of our garments while maintaining the quality standards expected of a premium fashion brand.

For any questions regarding a return, please contact our Customer Service team before sending an item back.

10. REFUND PROCESSING

Once the returned item has been received and inspected, our quality-control team will determine whether the return meets the requirements of this policy.

If the return is approved:

  • The refund will be issued to the original payment method used for the purchase.

  • Refunds will be processed within 5–10 business days after the return has been approved.

  • The time required for the refund to appear in the customer's account may vary depending on the customer's bank, credit-card provider, payment processor, or financial institution.

  • Original shipping charges are non-refundable, unless the return is the result of an error on our part or the item is confirmed to be defective.

  • Return shipping costs are the customer's responsibility unless otherwise stated in this policy.

  • Any customs duties, import taxes, clearance charges, or other international fees paid by the customer are non-refundable, unless required by applicable law.

11. PARTIAL REFUNDS

A partial refund may be offered where an item has a minor issue that does not justify a full return, subject to our assessment and the customer's agreement.

The amount of any partial refund will be determined based on the nature and severity of the issue.

12. REJECTED RETURNS

If a returned item does not meet the conditions specified in this policy, the return may be rejected.

In such cases:

  • No refund will be issued.

  • The customer may be required to pay the cost of shipping the item back.

  • The item may be held until the required return-shipping payment is received.

13. EXCHANGE POLICY

Exchanges are subject to availability and may not be guaranteed.

If the requested replacement size, color, or design is unavailable, the customer may be offered another available resolution in accordance with this policy.

14. CUSTOMER RESPONSIBILITY

Customers are responsible for carefully reviewing:

  • Product measurements and size charts.

  • Product descriptions and specifications.

  • Color and design information.

  • Customization details, where applicable.

Placing an order confirms the customer's acceptance of the selected product specifications.

15. POLICY COMPLIANCE

We reserve the right to refuse returns or refunds where there is evidence of misuse, fraudulent activity, repeated abuse of the return policy, or failure to comply with the conditions stated above.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded under the applicable laws and regulations of the customer's jurisdiction.